Terms of Service for SFandFantasy

Last Updated: March 2024

Welcome to SFandFantasy! By accessing or using our website, purchasing our products, or utilizing our services, you agree to be bound by the following terms and conditions (the “Terms of Service”). If you do not agree to these terms, please do not use our services.

General Conditions:

  • Eligibility: You must be at least 18 years old to use our services or have permission from a legal guardian.
  • Compliance: You agree to comply with all local laws regarding online conduct and acceptable content.

Use of Our Service:

  • Account Registration: You may need to register an account to access certain features. You agree to provide accurate and complete information and to keep this information updated.
  • User Conduct: You agree not to use our website or services for any unlawful or prohibited purposes. You may not interfere with or disrupt our services.

Product Sales:

  • Digital Downloads: For digital products, upon purchase, you will receive a link to download the content. These products are for personal use only and should not be distributed or resold.
  • Physical Products: We partner with third-party suppliers, like Printful, to fulfill physical product orders. The production and shipping times may vary.

Return and Refund Policy

We appreciate the fact that you like to buy the awesome custom products we print and sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at [Your Store Name]. The main thing to remember is that by placing an order or making a purchase at [Your Store Name], you agree to the terms set forth below along with [Your Store Name]’s Privacy Policy and Terms of Service.

Returns:

  • Due to the custom-made nature of our products, we do not accept returns for products which are not faulty or damaged.
  • If your order arrives damaged or defective, please contact us within 30 days at [contact information] with your order number, a description of the issue, and photographic evidence. Upon confirmation, we will arrange for a replacement to be sent to you free of charge, or offer you a refund.
  • Please note that any issues related to misalignment, print quality, or color discrepancies must be reported within 30 days of receipt to qualify for a replacement or refund.

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, send us an email at [contact information] and send your item to [return address].
  • Please note that we cannot exchange products due to size issues or customer’s change of mind. As all products are custom made to order, please review the size guide carefully before placing an order.

Shipping Returns:

  • To return your product, you should mail your product to [return address].
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us: If you have any questions about our Returns and Refunds Policy, please contact us by email at support@sf-and-fantasy.com or by phone at 415570-1469.

Intellectual Property:

  • Content Ownership: All content included on our site, such as text, graphics, logos, and images, is the property of [Your Store Name] or its content suppliers.
  • User License: We grant you a limited license to access and make personal use of our services. This license does not include any resale or commercial use.

Liability and Warranties:

  • Disclaimers: Our services and products are provided ‘as is’ without any express or implied warranties. We do not guarantee the accuracy or completeness of any information on our site.
  • Limitation of Liability: [Your Store Name] shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

Changes to the Terms:

We reserve the right to modify these Terms of Service at any time. Your continued use of our site and services following any changes signifies your acceptance of the new terms.

Governing Law:

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

Contact Information:

For any questions or concerns regarding these Terms of Service, please contact us at [Your Contact Information].